FREE SHIPPING SmokingCats® is proud to now offer a free shipping option for all USA orders. SmokingCats® ships all orders via the United States Postal Service, FedEx or DHL Express. Free Shipping apply to 48 contiguous states only. Orders will be processed with the cheapest shipping option with delivery times ranging from 3-16 business days.
Expedited services such as 1-3 Day USPS.
UPS Ground packages are delivery within 1-5 business days ( not guarantee)
USPS first Class Package 3-6 Business Days
Priority Mail 1-3 Business Days
Shipping times are estimated by shipping carrier and are not guaranteed through SmokingCats. Postage nonrefundable !.

**What if an item arrives broken?
Do not throw it away! We cannot send a replacement without photo proof.
You must provide an order number, and 2-3 clear photos of the damaged item all together, as well as the packaging.
We will replace the broken item with a functional unit at no additional cost.
We may request that you send back the original defective item at no additional cost
Do not use it. Once it's used, we cannot determine if it was DOA or if it was damaged from being dropped.
Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) Tobacco pipe,Paper wraps, Dabbing tools, Anything may leave a stain or strong smells, that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at cs@simpleglasspipe.com Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: SmokingCats, Po Box 421 967, Houston TX 77242, United States. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping

To return your product, you should mail your product to: SmokingCats, PO Box 421 967, Houston TX 77242, United States You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.