online store

We use United State Postal Services for most shipping methods. They are the most effective and costless way to deliver your goods.

According to USPS weight and rules we are only able to ship item that is less then 13 oz for First Class mail, and for item that is over 13 oz will automatically choose USPS Priority mail.

First Class mail normally takes about 3-6 business days.
Priority mail 1 -3 business days.

UPS Ground take 4-7 business days.

Late Shipments

*Sometime the carrier UPS/USPS maybe a day or two behind, we cannot guaranteed it. what we do is make sure we send it out to USPS in next business day. Shipping Postage are nonrefundable.

For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET

Adult signature required upon delivery

the time range for delivery are vary on Holiday or any other special days.
we are yet offer express mail or UPS.

We ship mostly within one business days.

We process your order with Discreet Billing and Discreet Shipping, so your secret are safe with us. The Package will Be DISCREET, No item name mention or SmokeShop or any form text or graphic on the box,
Also the DISCREET the Billing will only reads "SmokingCats" on your statement,

Loss of package,
Please Contact us Immediately if you spot a error on the Shipping Address at SimpleGlasspipe At or Txt Us.

IF you made mistake on the shipping address, and realize it few days later. Please contact the USPS ,Ask them to Hold the package for you at the station. so you will pick it up. We do not reship or resend package for shipping address errors made on or before order submission.

If your tracking information shows that your package has been delivered but you have not received your package you will need to contact your local USPS branch to resolve the issue.