F.A.Q. Read First
I didn’t get my order confirmation. Where is it?
Right after you place an order, our system sends a confirmation email automatically. If you don’t see it, check your spam or promotions folder—it sometimes likes to hide there.
Do I need to be home for delivery?
Nope. You don’t need to be home. USPS will deliver the package as usual.
Will I get a tracking number?
Yes, every order gets one. As soon as your shipping label is created, we’ll email you the tracking details.
Where are you located?
We’re based in Houston, Texas.
Is the packaging discreet?
Yes. Everything ships in plain brown boxes with no labels or hints about what’s inside.
Why don’t you accept PayPal?
PayPal doesn’t allow transactions for smoking accessories, so we’re unable to offer it as a payment option.
My item broke within a few days. Can I get a replacement?
We don’t offer warranties, but if your item arrives damaged (DOA), we’ll replace it. Just send us a photo and we’ll take care of it.
Do you accept checks or COD?
At the moment, we only accept card payments.
Can I pick up my order in person?
We don’t offer local pickups. All orders go through our fulfillment process and are shipped out.
Why hasn’t my order shipped yet?
We’re closed on weekends and major holidays. Most orders go out the next business day.
I chose USPS Priority (1–3 days), but it’s taking longer. Why?
That option means we ship it via USPS Priority Mail. The actual delivery time depends on USPS, and delays can happen outside our control.
Why can’t I check out from Canada?
We currently don’t offer international shipping.
I see duplicate charges on my account. What’s going on?
Sometimes a declined payment creates a temporary hold from your bank. It’s not an actual charge, and it usually clears within 1–2 business days.
My order arrived broken or something is missing. What should I do?
Take a quick photo and email it to us right away. Please report any issues within 48 hours of delivery so we can fix it fast.
What’s your return policy?
If the issue is on our end, we’ll either resend the item or issue a full credit—your choice.
Even if it’s not our fault, we’ll still work with you and often reship at no cost. In some cases, we may ask for the item back, and we’ll cover the return shipping. Just make sure to contact us within 48 hours of receiving your order.
How do I redeem my points?
Log into your rewards panel and head to “Ways to Redeem.” Once you have enough points, click “Redeem,” then apply the code at checkout.
You can only use one reward per order, and any redeemed rewards will show under “Your Rewards.”
If you’ve got a question that’s not listed here, just reach out. We’re real people on the other side, and we’ll make it right.